LSO Live
London Symphony Orchestra
Live Music

LSO Live  | Secure Shopping

FAQs

Below you will find answers to our most frequently asked questions, including information delivery times, postage costs and our digital downloads. If you don't happen to find an answer to your question, please feel free to contact us.

How To Buy - Physical Products 

How do I find what I want?

Using the menu bar (located at the top of each page) you can navigate the different sections of our online store. By clicking catalogue, you can browse our entire selection of products, or select from the drop down menu to view products by format.

From the menu bar you can also view our latest releases and pre-orders, or browse our featured collections - including any current sales or promotions.

You can also use the 'search' function to filter through our website using keywords. Simply enter what you're looking for - composer, performer, even catalogue number - and you will see a list of all products and pages relevant to your search.

How do I buy a recording?

On a product page simply select the format from the drop down menu, choose your required quantity and then click 'add to cart'. You can then continue shopping or finalise your order at the checkout.

To complete the checkout process, click the cart icon (displaying the current quantity of products in your cart) to be taken to an overview of your order. Here you will be able to update quantities or remove products from your cart.

Clicking 'check out' will prompt you to enter your shipping address, or log in to your account if you have one. You can also enter any discount codes you wish to use. Selecting 'continue' will prompt you to enter your billing and payment information.

Finally, click 'complete order' and follow any on-screen instructions to finalise your order. After placing your order, you should receive a confirmation outlining your purchase.

If you do have any questions about ordering, or about an order you have already place, please feel free to contact us.

What are pre-orders?

Pre-orders are products that are available to order before the scheduled release date. Products that are available to pre-order have an icon in the top right corner of the pack shot and can also be found in our coming soon collection.

We aim to dispatch our pre-orders approximately 1 week before the scheduled release date. Details of which can be found on any pre-order product page.

Payment is taken for pre-orders immediately, but you are welcome to cancel your pre-order at any time before dispatch. Please contact us to arrange this

 

How To Buy - Digital Products 

How do I find what I want?

Using the menu bar (located at the top of each page) you can navigate the different sections of our online store. By clicking downloads you can browse our entire selection of digital products, or select from the drop down menu to view products by available formats. 

From the menu bar you can also view our latest releases. Any sales or promotional campaigns can be found through the 'Featured' tab in the menu bar.

You can also use the 'Search' function to filter through our website using keywords. Simply enter what you're looking for - composer, performer, etc. - and you will see a list of all products and pages relevant to your search. Please note, digital downloads will be clearly marked in the product title.

How do I buy a recording?

On a product page simply select your preferred format - FLAC or MP3 - from the drop down menu then click 'add to cart'. You can then continue shopping or finalise your order at the checkout.

To complete the checkout process, click the cart icon (displaying the current quantity of products in your cart) to be taken to an overview of your order. Here you will be able to update quantities or remove products from your cart.

Clicking 'check out' will prompt you to enter your details, or log in to your account if you have one. You can also enter any discount codes you wish to use. Selecting 'continue' will prompt you to enter your billing and payment information.

Finally, click 'complete order' and follow any on-screen instructions to finalise your order. After placing your order, you should receive an email containing links to download your purchases.

If you do have any questions about ordering, or about an order you have already place, please feel free to contact us.

How are my files delivered?

Once you have placed an order and payment has been received, you will receive an email containing links to download your purchases.

For your convenience our digital products come as zipped folders, along with a PDF of the release booklet. 

If you do not receive a link or experience any issues with your order, please contact us.

How long are my downloads available for?

Our digital downloads are available for up to 1 month after the date of purchase. After which they will no longer be available to download. 

If you do experience any issues with our digital downloads, please contact us.

Is there a limit to how many times I can download an order?

Yes, our digital products can be downloaded a maximum of 3 times. After which they will no longer be available. 

If you do experience any issues with our digital downloads, please contact us.

What quality are the recordings?

Our digital products are available in the following formats

FLAC

Our lossless FLAC Studio Master downloads allow the listener to hear a recording exactly the way the original artist and producer intended it to sound, before any additional processing or compression is applied. 

All our FLAC downloads are available at a bit depth of 24, with the majority available at 24bit 96kHZ. 

MP3 

All our MP3 products are available in 320kbps.

Further information on the bit depths and sample rates of our recordings can be found on each individual product page.

 

Product Formats

Details of the physical and digital formats available for each recording are listed on their individual product pages. Located in the drop down menu, directly below the product price.

CD

 

SACD Hybrid

 

 

 

Pure Audio Blu-ray

 

 

 

Box set

 

 

 

FLAC

 

 

 

MP3

 

 

Mastered for iTunes

Mastered for iTunes is Apple's groundbreaking approach to encoding digital audio, delivering music as the artists and sound engineers intend it to be heard.

The majority of LSO Live's recordings have been specifically Mastered for iTunes and you can access these via the Apple links on each product page.

Discover more about Mastered for iTunes here

DSD

Direct-Stream Digital (DSD) is a trademark name used by Sony and Philips for their system of digitally recreating audible signals for the Super Audio CD (SACD). 

DSD uses pulse-density modulation encoding—a technology to store audio signals on digital storage media that are used for the SACD. The signal is stored as delta-sigma modulated digital audio; a sequence of single-bit values at a sampling rate of 2.8224 MHz (64 times the CD Audio sampling rate of 44.1 kHz, but only at 1 ⁄ 32768 of its 16-bit resolution). DSD can be recorded in Standard Rate (2.8 MHz or 64fs), Double DSD (5.6 MHz or 128fs) and Quad DSD (11.2 MHz or 256fs).

A large selection of LSO Live titles are available through our partner, Native DSD. For more information about DSD downloads, how to play them and where to buy them, click here

Recording Information

Where are LSO Live recordings made?

 

How are LSO Live recordings made?

 

Where can I find more information?

 

 

Shipping & Returns

How soon will my order arrive and how are they sent to me?

 

How will my order be packaged?

 

I've pre-ordered a product, when will it arrive?

 

How do I return a product?

 

How will I be refunded?