FAQs

Below you will find answers to our most frequently asked questions, including information delivery times, postage costs and our digital downloads. If you don't happen to find an answer to your question, please feel free to contact us.

How To Buy - Physical Products 

How do I find what I want?

Using the menu bar (located at the top of each page) you can navigate the different sections of our online store. By clicking catalogue, you can browse our entire selection of products, or select from the drop down menu to view products by format.

From the menu bar you can also view our latest releases and pre-orders, or browse our featured collections - including any current sales or promotions.

You can also use the 'search' function to filter through our website using keywords. Simply enter what you're looking for - composer, performer, even catalogue number - and you will see a list of all products and pages relevant to your search.

How do I buy a recording?

On a product page simply select the format from the drop down menu, choose your required quantity and then click 'add to cart'. You can then continue shopping or finalise your order at the checkout.

To complete the checkout process, click the cart icon (displaying the current quantity of products in your cart) to be taken to an overview of your order. Here you will be able to update quantities or remove products from your cart.

Clicking 'check out' will prompt you to enter your shipping address, or log in to your account if you have one. You can also enter any discount codes you wish to use. Selecting 'continue' will prompt you to enter your billing and payment information.

Finally, click 'complete order' and follow any on-screen instructions to finalise your order. After placing your order, you should receive a confirmation outlining your purchase.

If you do have any questions about ordering, or about an order you have already place, please feel free to contact us.

What are pre-orders?

Pre-orders are products that are available to order before the scheduled release date. Products that are available to pre-order have an icon in the top right corner of the pack shot. 

We aim to dispatch our pre-orders approximately 1 week before the scheduled release date. Details of which can be found on any pre-order product page.

Payment is taken for pre-orders immediately, but you are welcome to cancel your pre-order at any time before dispatch. Please contact us to arrange this.

 

How To Buy - Digital Products 

How do I find what I want?

Using the menu bar (located at the top of each page) you can navigate the different sections of our online store. By clicking downloads you can browse our entire selection of digital products, or select from the drop down menu to view products by available formats. 

From the menu bar you can also view our latest releases. Any sales or promotional campaigns can be found through the 'Featured' tab in the menu bar.

You can also use the 'Search' function to filter through our website using keywords. Simply enter what you're looking for - composer, performer, etc. - and you will see a list of all products and pages relevant to your search. Please note, digital downloads will be clearly marked in the product title.

How do I buy a recording?

On a product page simply select your preferred format - FLAC or MP3 - from the drop down menu then click 'add to cart'. You can then continue shopping or finalise your order at the checkout.

To complete the checkout process, click the cart icon (displaying the current quantity of products in your cart) to be taken to an overview of your order. Here you will be able to update quantities or remove products from your cart.

Clicking 'check out' will prompt you to enter your details, or log in to your account if you have one. You can also enter any discount codes you wish to use. Selecting 'continue' will prompt you to enter your billing and payment information.

Finally, click 'complete order' and follow any on-screen instructions to finalise your order. After placing your order, you should receive an email containing links to download your purchases.

If you do have any questions about ordering, or about an order you have already place, please feel free to contact us.

How are my files delivered?

Once you have placed an order and payment has been received, you will receive an email containing links to download your purchases.

For your convenience our digital products come as zipped folders, along with a PDF of the release booklet. 

If you do not receive a link or experience any issues with your order, please contact us.

How long are my downloads available for?

Our digital downloads are available for up to 1 month after the date of purchase. After which they will no longer be available to download. 

If you do experience any issues with our digital downloads, please contact us.

Is there a limit to how many times I can download an order?

Yes, our digital products can be downloaded a maximum of 3 times. After which they will no longer be available. 

If you do experience any issues with our digital downloads, please contact us.

What quality are the recordings?

Our digital products are available in the following formats

FLAC

Our lossless FLAC Studio Master downloads allow the listener to hear a recording exactly the way the original artist and producer intended it to sound, before any additional processing or compression is applied. 

All our FLAC downloads are available at a bit depth of 24, with the majority available at 24bit 96kHZ. 

MP3 

All our MP3 products are available in 320kbps.

Further information on the bit depths and sample rates of our recordings can be found on each individual product page.

 

Product Formats

Details of the physical and digital formats available for each recording are listed on their individual product pages. Located in the drop down menu, directly below the product price.

CD

The majority of our recordings are available as Hybrid SACDs. These discs are compatible with all standard CD players and work as any normal CD does. However, some of our releases are available as standard CDs only. You can find more information on each product format by clicking on the 'details tab, which you'll find on individual product pages.   

SACD Hybrid

The majority of our audio recordings are available as Hybrid SACDs. Hybrid SACD combines an SACD layer, which contains HD stereo and multi-channel audio, with the convenience of a CD layer. These discs are compatible with all SACD and CD players.

Pure Audio Blu-ray

Pure Audio Blu-ray is an exciting new format which is set to revolutionise the way we see and hear music. LSO Live is one of the lead partners in the development of this format, which will allow millions of homes to experience HD content, audio and visual, on any Blu-ray player – from PlayStations to high-end equipment. 

Blu-ray + DVD

Our concert films are available as 'double play' Blu-ray + DVD sets. These products include a Blu-ray and a DVD copy of the same product, allowing you to enjoy no matter what playback equipment you have. For more information on these products, click the 'details' tab on the individual product pages. 

FLAC

Our lossless FLAC Studio Master downloads allow the listener to hear a recording exactly the way the original artist and producer intended it to sound, before any additional processing or compression is applied. 

All our FLAC downloads are available at a bit depth of 24, with the majority available at 24bit 96kHZ.  

MP3

All our MP3 products are available in 320kbps. 

Mastered for iTunes

Mastered for iTunes is Apple's groundbreaking approach to encoding digital audio, delivering music as the artists and sound engineers intend it to be heard.

The majority of LSO Live's recordings have been specifically Mastered for iTunes and you can access these via the Apple links on each product page.

Discover more about Mastered for iTunes here

DSD

Direct-Stream Digital (DSD) is a trademark name used by Sony and Philips for their system of digitally recreating audible signals for the Super Audio CD (SACD). 

DSD uses pulse-density modulation encoding—a technology to store audio signals on digital storage media that are used for the SACD. The signal is stored as delta-sigma modulated digital audio; a sequence of single-bit values at a sampling rate of 2.8224 MHz (64 times the CD Audio sampling rate of 44.1 kHz, but only at 1 ⁄ 32768 of its 16-bit resolution). DSD can be recorded in Standard Rate (2.8 MHz or 64fs), Double DSD (5.6 MHz or 128fs) and Quad DSD (11.2 MHz or 256fs).

A large selection of LSO Live titles are available through our partner, Native DSD. For more information about DSD downloads, how to play them and where to buy them, click here

 

 

 

Recording Information

Where are LSO Live recordings made?

Most of our recordings are captured at the Orchestra's home in the Barbican Hall, London.

How are LSO Live recordings made?
By seamlessly editing together several live performances, LSO Live recordings retain the vitality of the live experience combined with a level of refinement that was previously only possible to attain by recording in a studio.
 
Where can I find more information?

Click on the 'details' tab on each individual product page.  

 

Shipping & Returns

How soon will my order arrive and how are they sent to me?

We aime to dispatch your order within 1-2 days, however, during busy periods (such as sale time) please note that it may take additional time to dispatch your order.    

How will my order be packaged?

We take care to package our orders safely, so that they arrive with you in perfect condition. If your order arrives damaged, please contact us.  

I've pre-ordered a product, when will it arrive?

Pre-orders are dispatched 1 week before the release date, so that they will arrive with you by time of international release. If your pre-order has not arrived, please contact us.  

How do I return a product?

If you would like to cancel an order for a physical product, you have the right to do so providing you contact us within 14 days of receipt of the item and providing that the item is still in its original cellophane wrapping. A refund will be made but we regret we cannot cover the cost of returning the item to us. 

If your product is defective, please contact us with a full description of the fault and we will arrange a replacement copy. If you would like to return a product, please contact us. Downloadable content is not eligible for return.

How will I be refunded?

Refunds will be made via the original payment method.