--- We are pleased to announce that worldwide downloads have been re-enabled. However, physical product shipments to EU countries remain on hold ---

LSO Live Privacy Policy

LSO Live Privacy Policy

This is the website of LSO Live Ltd. At LSO Live Ltd we are committed to protecting your privacy and taking care with any personal information that you may provide us with. This Privacy Policy describes how LSO Live Ltd collects and uses information about people who purchase goods & services via our online store, visit our website or who provide information through other contact and interactions.

LSO Live Ltd
Registered office:
Barbican Centre, London EC2Y 8DS
Registered in England no. 06830751
VAT reg. no. 970 1016 53 

LSO Live Ltd is a wholly owned subsidiary of London Symphony Orchestra Ltd. To view the full Privacy Policy for the London Symphony Orchestra group of companies please visit www.lso.co.uk/privacy. 

If you have any queries about any of the information detailed here please email privacy@lso.co.uk, call 020 7588 1116 or contact London Symphony Orchestra, Barbican Centre, Silk Street, London EC2Y 8DS.

The terms of the Policy may change, so please do check it from time to time.

How do we collect information?
We will collect personal information from you when:
• you visit our website
• you make a purchase via our online store
• you sign-up to our e-newsletter
• you complete visitor surveys 
• you enquire about our activities, services and job vacancies via direct emails, web forms or phone conversations
• your details are passed onto us by a recognised third party such as a family member, a shared service provider or a company that supports the orchestra with which you are connected
• or you otherwise provide us with personal information

We also gather general information about the use of our website, using Google Analytics, such as which pages are visited most frequently. For this purpose we only use anonymous information and statistics which do not identify individual visitors.

Whenever you give us personal information, you are consenting to its collection and use in accordance with this policy, including our use of cookies (as detailed below).

What personal information do we collect?
The types of personal information collected might include name, date of birth, email address, postal address, telephone number, mobile phone number, or your opinions about an event, product, service or an issue.

How do we use this information?
We will use your personal information to provide you with the services, products or information you have requested, for administration purposes or to improve our services. We may need to share your information with trusted service providers, associated organisations and agents for these purposes.

We may use your personal information to contact you directly about other LSO Live products, but this will only occur with your express consent. However, you will always be provided with the opportunity to opt out of future communications.

How to change or stop us contacting you by post, telephone, email or text message
You can change your contact preferences at any time by emailing privacy@lso.co.uk, calling 020 7588 1116 or contacting LSO Live Ltd, Barbican Centre, Silk Street, London EC2Y 8DS.

How to unsubscribe from LSO Live Ltd emails
If you no longer wish to receive email communications, please click the unsubscribe link at the bottom of any of our emails to change your preferences or be removed from our lists.

Our requirements and responsibilities
The personal information we collect, process or use is treated securely and in accordance with this privacy policy, the Data Protection Act 1998, and the Privacy and Electronic Communications Regulations 2003.

The LSO and its businesses are registered with the Information Commissioners Office (ico.org.uk):

• LSO Live Ltd – Reg No ZA253153

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

The LSO Live Ltd online store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. To view Shopify’s full privacy policy, please visit: https://www.shopify.com/legal/privacy

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. When you use PayPal to complete your purchase, your data will be processed and stored by PayPal. To view their full privacy policy, please visit. https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.